Have you ever spotted PO Box 18223 Chattanooga TN 37422 on a letter? You probably wondered who sent it and why. You are not alone in this.
This address belongs to Cigna, one of the largest health insurance companies in the United States. Thousands of people receive mail from this PO Box every year. In this guide, you will learn exactly who uses it and what it means for you.
What Is PO Box 18223 Chattanooga TN 37422?
Simply put, PO Box 18223 Chattanooga TN 37422 is a mailing address operated by Cigna. The company uses this address for processing insurance-related paperwork. It handles claims, benefit forms, and other health plan documents.
Cigna maintains several offices and processing centers across the country. However, the Chattanooga location plays a key role in their mail operations. If you have a Cigna health plan, chances are you have seen this address before.
It is important to note that this is not a physical office you can visit. Instead, it is a post office box dedicated to receiving specific types of mail.
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Who Uses This PO Box Address?
Cigna Health Insurance
Cigna is the primary user of this address. They process millions of health insurance claims every year. As a result, they rely on centralized mailing addresses like this one.
You will typically see this address on medical claim forms. It also appears on explanation of benefits (EOB) statements. Moreover, Cigna uses it for correspondence about your coverage details.
NALC Health Benefit Plan
Interestingly, the National Association of Letter Carriers (NALC) also uses this address. Their health benefit plan operates through the Cigna network. Therefore, NALC members send their claims to this same PO Box.
If you are a postal worker enrolled in the NALC plan, this address is familiar to you. Your claims and benefit requests go directly here for processing.
Employer-Sponsored Health Plans
Many employers across the country offer Cigna-based health plans. Consequently, employees on these plans may need to mail documents here. Your specific employer plan documents will confirm if this is the right address.
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What Documents Are Sent to This Address?
People send various types of paperwork to PO Box 18223 Chattanooga TN 37422. Here are the most common ones.
- Medical claims. If you need reimbursement for an out-of-network visit, you mail your claim here.
- Transition of Care forms. Switching doctors mid-treatment? This form ensures continuity of your care.
- Continuity of Care requests. Similar to transition forms, these protect ongoing treatments during plan changes.
- HSA, HRA, and FSA reimbursement forms. You can submit these forms to get money back from your health spending accounts.
- Appeals and grievances. If Cigna denied your claim, you can mail your appeal to this address.
In my experience, keeping copies of everything you send is a smart move. This way, you have proof of submission if anything gets lost in the mail.
Cigna PO Box 18223 Chattanooga TN 37422 Payer ID
If you are a healthcare provider, you likely need the payer ID. The Cigna PO Box 18223 Chattanooga TN 37422 payer ID is 62308. This number is essential for electronic claims submission.
So, what exactly is a payer ID? It is a unique code that identifies an insurance company in electronic billing systems. Without it, your electronic claim cannot reach the right destination.
Providers use this payer ID for medical, behavioral, and dental claims. Additionally, it works for Arizona Medicare Advantage HMO electronic submissions. Always double-check this number before submitting any electronic claims.
PO Box 18223 Chattanooga TN 37422 Fax Number
Sometimes you need to fax documents instead of mailing them. The PO Box 18223 Chattanooga TN 37422 fax number depends on the department you need.
Here are the key fax numbers to know.
- Appeals (Cigna National): 1-877-815-4827
- Appeals (GWH/G ID cards): 1-877-804-1679
- Reimbursement requests: 1-859-410-2445
However, Cigna uses different fax lines for different purposes. Therefore, always check the specific form you are submitting. The correct fax number is usually printed at the top or bottom of the document.
As a practical tip, I recommend calling Cigna first to confirm the fax number. This small step can save you from sending documents to the wrong department.
Cigna Provider Phone Number for This Address
Need to speak with someone at Cigna? Here are the main phone numbers associated with this mailing address.
- General Provider Services: 1-800-882-4462
- Customer Service: 1-800-244-6224
- Cigna Great West (GWH or G ID cards): 1-866-494-2111
For the fastest service, have your member ID card ready before calling. Also, calling early in the morning usually means shorter wait times. The Cigna PO Box 18223 Chattanooga TN 37422 provider phone number you need depends on your specific plan type.
You can also visit CignaforHCP.com if you are a healthcare professional. The website offers many self-service tools for providers.
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How to Submit Claims to Cigna at This Address
By Mail
Submitting claims by mail is straightforward. First, download the correct claim form from Cigna’s website. Next, fill it out completely and attach all required documents.
Then, mail everything to this address.
Cigna PO Box 18223 Chattanooga, TN 37422
Make sure you use the correct PO Box number on your envelope. Also, consider using certified mail for important documents. This gives you a tracking number and delivery confirmation.
Online Through myCigna
On the other hand, you can skip the mail entirely. Cigna offers online claims submission through myCigna.com. This method is faster and more convenient.
Simply log in to your myCigna account and follow the claims submission steps. You can upload documents directly from your computer. In most cases, online submissions are processed faster than paper claims.
Common Mistakes to Avoid When Using This Address
Many people make avoidable errors when mailing to this PO Box. Here are the biggest ones to watch out for.
Using the wrong PO Box number. Some Cigna documents reference PO Box 182223, not 18223. These are different addresses for different purposes. Always use the exact number listed on your form.
Not checking your member ID card first. Your Cigna ID card has the correct mailing address for your specific plan. Different plans sometimes use different PO Boxes. So, always check your card before mailing anything.
Forgetting required documents. Incomplete submissions cause delays. Before sealing that envelope, review the form instructions carefully. Make sure every required attachment is included.
PO Box 18223 vs. Other Cigna Mailing Addresses
Cigna uses several PO Boxes in Chattanooga for different purposes. Understanding the differences helps you avoid sending mail to the wrong place.
| PO Box | Primary Use |
| PO Box 18223 | General medical claims and benefit forms |
| PO Box 182223 | Specific plan claims (verify on ID card) |
| PO Box 188061 | Certain employer-sponsored plan claims |
As you can see, the numbers look very similar. Even a small mistake can send your claim to the wrong department. Therefore, accuracy matters when writing the address.
The best practice is simple. Check the back of your Cigna member ID card every time. It always shows the correct address for your specific plan.
Frequently Asked Questions (FAQs)
What company uses PO Box 18223 Chattanooga TN 37422?
Cigna health insurance uses this address. They process medical claims, benefit forms, and other insurance documents here.
What is the payer ID for Cigna PO Box 18223?
The payer ID is 62308. Healthcare providers use this code for electronic claims submission to Cigna.
Can I submit claims online instead of mailing them?
Yes, you can. Cigna offers online claims submission through myCigna.com. It is often faster than sending paper forms by mail.
What is the fax number for PO Box 18223 Chattanooga TN?
The fax number varies by department. For national appeals, use 1-877-815-4827. For reimbursement requests, use 1-859-410-2445. Always verify on your specific form.
Is PO Box 18223 the same as PO Box 182223?
No, they are not the same. These are two different mailing addresses used by Cigna for different purposes. Check your member ID card to confirm which one applies to your plan.
Conclusion
Now you know exactly who uses PO Box 18223 Chattanooga TN 37422. It is Cigna’s mailing address for processing health insurance claims and related documents. Whether you are a member, a provider, or an employer, this address plays a role in your healthcare paperwork.
Above all, remember one key tip. Always check the back of your Cigna member ID card before mailing anything. It has the most accurate and up-to-date address for your specific plan. This simple habit can save you time and prevent unnecessary delays.
